Privacy Policy

Who we are

Hotel Glen View operates this website and handles enquiries for the hotel at Near Janani Mata Mandir, At Taighat, Panchgani, Maharashtra 412805. For privacy questions or requests, contact us at glenviewhotel601@gmail.com or call +91 9920845151.

Information we collect

If you submit a booking or availability enquiry, we collect the details you provide, which may include your name, email address, phone number, arrival and departure dates, number of guests, room preference, and message. Please do not include sensitive personal information in the message field.

Our hosting provider may also create routine server and security logs, such as the time of a request, IP address, browser, and pages requested, to operate and protect the website.

How we use information

We use enquiry details to respond to you, check availability, coordinate a requested stay, and send relevant booking communications. We also use technical information to maintain website security and reliability and to meet applicable legal obligations.

Storage and retention

Booking enquiries are stored in the hotel's booking system and are available to authorised hotel staff for handling and managing requests. We keep enquiry and booking records for as long as reasonably needed for these purposes, including operational, legal, and accounting requirements, and then delete or anonymise them where appropriate.

When information is shared

We do not sell your personal information. We may share it with service providers that help host the website, store booking records, or deliver hotel communications, and when disclosure is required by law or needed to protect the rights and security of the hotel or others.

This website loads some resources from Google Fonts and the Bootstrap CDN. Those providers may receive technical information, such as your IP address and browser details, when your browser requests those resources. Links to Google Maps and WhatsApp open third-party services; if you use them, their own privacy policies apply, and information you send through WhatsApp is handled by WhatsApp and its provider.

Cookies and browser storage

The website uses a PHP session cookie to support session and form-protection functions. It also stores your language choice in your browser's local storage so the site can remember it on your next visit. The current public website does not use advertising or analytics tracking.

Payments

This website does not process payments or collect payment card details. If payment arrangements are made separately with the hotel, ask the hotel which provider and terms apply.

Your choices and requests

You can choose not to submit an enquiry, although we may then be unable to respond to a booking request. Depending on applicable law, you may ask us to access, correct, or delete personal information you have provided, or raise a concern about how it is handled. Contact us using the details above. You can clear the saved language choice or session cookie through your browser settings.

Changes to this policy

We may revise this policy when the website or our practices change. The latest version and its update date will be posted on this page.